As a Managed Service Provider (MSP), you’ve mastered the art of managing servers, endpoints, and cloud infrastructure. But when a client calls because their boardroom display is flickering or the CEO’s audio sounds like they’re underwater, the playbook often falls apart.
Managing Audio-Visual (AV) devices is a notorious blind spot for many IT teams. Unlike standard hardware, AV performance is deeply impacted by physical environments and specialized protocols. Here are the top pain points MSPs face when managing the modern AV ecosystem:
- The Proliferation of “Tool Sprawl”
Most MSPs manage AV through a disjointed mix of vendor-specific portals. Hunting for status updates across five different dashboards for cameras, mics, and displays isn’t just inefficient—it’s a recipe for missed alerts.
- High “Truck Roll” Costs for Minor Glitches
When an AV system fails, standard IT remote tools often can’t reach the hardware. This leads to expensive, time-consuming on-site visits for simple tasks like power-cycling a hung switcher or checking a cable connection.
- Reactive “Firefighting” Culture
In many organizations, the first sign of an AV failure is a frustrated user 30 seconds before a high-stakes meeting. Without proactive monitoring, MSPs remain trapped in a costly break-fix cycle that damages client trust.
- Compatibility and BYOD Friction
Users expect a “plug-and-play” experience with their own devices (BYOD). When an incompatible adapter or resolution mismatch causes a presentation failure, the blame often falls squarely on the MSP, even if the core network is functional.
- Lack of Scalability
Specialized AV expertise is rare. If your technicians need deep training for every specific brand of projector or codec, you cannot scale your services effectively across a diverse client portfolio.
The AVM360 Advantage: From Reactive IT to Proactive AV
Stop guessing and start proving your value. AVM360 is designed to eliminate these pain points by offering a single, device-agnostic pane of glass for your entire AV estate.
With AVM360, you can:
- Centralise Multi-Site Management: Monitor multiple clients and sites from one brandable platform.
- Reduce Truck Rolls by up to 40%: Use remote diagnostics and remediation to fix issues before a technician ever leaves the office.
- Drive Recurring Revenue: Transition from break-fix to high-margin managed AV services, offering clients guaranteed uptime and detailed performance reporting.
- Empower Standard IT Staff: Our intuitive interface allows your existing team to troubleshoot complex AV systems without needing specialized engineering certifications.
Don’t let AV remain a source of unbillable hours and client frustration. Contract your existing clients more effectively by offering them the “360-degree” visibility they didn’t know they were missing.
Would you like to see how our white-label dashboard can be integrated into your existing client portal? Book a demo with our team today to start your free trial.
