At AVM360, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, and safeguard information when you use the AVM360 platform, our managed services, and our website.

1. Information We Collect

To provide proactive AV device monitoring and high Audio Visual uptime, we collect the following types of information:

• Technical Device Data: We collect status information from your network-connected AV hardware (e.g., online/offline status, firmware versions, hardware temperatures, lamp hours, and error logs).
• Account Information: Name, professional email address, and company details of authorized users.
• System Usage Data: Information on how meeting rooms and AV assets are utilized to provide capacity planning and ROI insights.
• Support Data: Information provided during support tickets or AI-driven troubleshooting sessions.

2. How We Use Your Information

We use the data collected to:

• Monitor and Maintain: Track the health of your AV estate and trigger “Site Pulse” alerts for anomalies.
• Proactive Remediation: Facilitate remote troubleshooting and firmware updates to reduce AV downtime.
• SLA Reporting: Generate health reports and analytics to prove compliance with Service Level Agreements (SLAs).
• Platform Improvement: Improve our AI-driven diagnostic tools and user interface.

3. Data Security and Storage

Security is our priority. AVM360 implements the following measures:

• Encryption: All data transmitted between your local NUC/Virtual Machine and our cloud platform is encrypted using industry-standard protocols.
• Role-Based Access Control (RBAC): Access to your data is restricted to authorized personnel and defined user roles within your organization.
• Minimal Data Collection: We do not record audio or video from your meeting rooms. We only monitor the “metadata” of the hardware devices.

4. Third-Party Sharing

We do not sell your data. We may share information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our platform or providing managed services, subject to strict confidentiality agreements.
• Integrations: If you choose to integrate AVM360 with platforms like ServiceNow, Jira, or Microsoft Teams, data will be shared according to your configuration.

5. Compliance and International Transfers

As a global platform, AVM360 complies with relevant data protection laws (such as GDPR or CCPA where applicable). If your data is transferred across borders, we ensure appropriate safeguards are in place.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request the correction or deletion of your information.
• Withdraw consent for specific data processing activities.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our Data Protection Office:

Email: info@avm-360.com

Website: www.avm360.com/privacy

Note: This policy may be updated periodically to reflect changes in our technology or legal requirements.