Teams Pro Portal sees
the compute.
AVM-360 sees the whole room.
The Microsoft Teams Rooms Pro Management Portal is excellent at what it does — managing certified MTR hardware. But it was never designed to monitor the DSPs, displays, cameras, processors and AV signal chain that make up the rest of your meeting room. That's where AVM-360 starts.
Two tools. Different scopes. Both matter.
Teams Pro Portal and AVM-360 are not competitors. They see different parts of the same room.
Teams Pro Management Portal Microsoft
- MTR compute online / offline status
- Teams app version and health
- Certified USB peripheral status (Connected / Disconnected)
- Call quality — audio, video, network MOS scores
- Automated firmware updates for certified devices
- Incident management and auto-remediation
- Meeting usage analytics
Designed to manage certified MTR hardware and its directly-connected peripherals. Excellent for what it does — but the scope is the MTR stack, not the full room.
AVM-360 Complementary layer
- Everything Teams Pro Portal covers, plus —
- DSPs and audio processors (QSC, Biamp, Shure)
- Displays not on the network (via HDMI-CEC)
- Networked display telemetry (temp, firmware, usage hours)
- Projector lamp hours and overheat alerts
- PTZ cameras beyond basic USB detection
- Network switches — per-port PoE and error status
- Devices connected through AV processors
- Multi-platform rooms — Teams, Zoom, or mixed
AVM-360 sees the whole room — every device in the AV signal chain, not just the compute.
What gets monitored — and what doesn't.
Scroll through the full picture. Green means monitored. Red means not.
| Monitoring Capability | Teams Pro Portal | AVM-360 |
|---|---|---|
| MTR Compute & Software | ||
| MTR compute online / offlineWindows or Android compute module | ✓ | ✓ |
| Teams Rooms app version & healthApp crash detection, update state | ✓ | ✓ |
| Firmware & OS update managementAutomated push to certified devices | ✓ | AVM-360 tracks versions, Teams pushes |
| Call quality — MOS scores, jitter, packet lossPer-meeting audio/video quality data | ✓ | ✓ via Teams Pro Portal integration |
| Certified USB Peripherals | ||
| USB camera — connected or disconnectedCertified Teams camera | ✓ | ✓ |
| USB microphone/speakerbar statusCertified Teams audio peripherals | ✓ | ✓ |
| USB peripheral firmware updatesPush updates to certified devices | ✓ | Version tracked, updates via Teams |
| Displays & Screens | ||
| Display signal detected (HDMI present/absent)Does the MTR compute see a display? | ✓ | ✓ |
| Display power state (on / standby)Is the display actually switched on? | ✗ | ✓ via CEC or Samsung MDC / LG API |
| Display input sourceIs it on the correct HDMI input? | ✗ | ✓ |
| Panel temperature & error flagsOverheating warnings before failure | ✗ | ✓ networked displays |
| Display usage hours & firmwareAsset lifecycle visibility | ✗ | ✓ networked displays |
| Non-networked display controlDisplay connected via HDMI only — no IP | ✗ | ✓ HDMI-CEC power on/off & input control |
| Audio Processing & Microphones | ||
| DSP health — QSC Core, Biamp TesiraAudio processor temp, fan, signal status | ✗ | ✓ |
| Ceiling / table mic status through DSPSennheiser, Shure, Biamp ceiling mics | ✗ | ✓ |
| Audio routing & mute stateIs audio flowing correctly through the room? | ✗ | ✓ |
| Cameras & Video | ||
| PTZ camera telemetry & stream healthAver, Poly, Cisco PTZ cameras | ✗ | ✓ |
| Camera firmware versionAsset and compliance tracking | ✗ | ✓ |
| Projectors | ||
| Projector lamp / light source hoursKnow before the lamp fails mid-meeting | ✗ | ✓ |
| Projector temperature & overheat alertsEpson, Panasonic, Sony laser projectors | ✗ | ✓ |
| Network & Infrastructure | ||
| MTR compute network qualityLatency, packet loss to Microsoft 365 | ✓ | ✓ |
| Managed switch per-port PoE & errorsNetgear, Cisco, HP switches powering the room | ✗ | ✓ |
| Platform & Deployment | ||
| Teams-only estate managementMicrosoft ecosystem only | ✓ | Teams + Zoom + any mix |
| Cloud or on-premise deploymentData stays in your network if needed | ✗ Cloud only | ✓ Both |
| White-label portal for MSPs & integratorsYour brand, your clients | ✗ | ✓ |
| Ticketing integration — ServiceNow, Jira, Zendesk | ServiceNow only (Pro+) | ✓ All three |
| Teams Pro Portal is authoritative for the MTR compute and certified peripherals. AVM-360 adds visibility to everything else in the room. | ||
The MTR compute is one component of many.
A modern enterprise Teams Room has 8–12 distinct devices. Teams Pro Portal manages one of them deeply. AVM-360 sees all of them.
MTR Compute
Windows or Android compute module running Teams Rooms
Teams + AVM-360Certified USB Peripherals
Camera, mic, speakerbar directly USB-connected to MTR
Teams + AVM-360Display(s)
Usually HDMI-only. Power state, input, temp invisible to Teams
AVM-360 onlyDSP / Audio Processor
QSC Core, Biamp Tesira handling room audio routing
AVM-360 onlyCeiling / Table Mics
Sennheiser, Shure, Biamp mics connected through a DSP
AVM-360 onlyPTZ Camera
Aver, Poly, Cisco PTZ — stream health, position, firmware
AVM-360 onlyProjector
Lamp hours, temperature alerts, power state
AVM-360 onlyNetwork Switch
PoE switch powering every device in the room
AVM-360 onlyNo IP address? AVM-360 still reaches it.
Most commercial displays in Teams Rooms connect via HDMI only — no IP, no network port, no visibility. AVM-360 uses HDMI-CEC to reach them anyway.
Power state monitoring
Know whether the display is actually on or in standby — not just whether the HDMI signal is present at the MTR.
Remote power control
Power the display on before a meeting starts, or off at end-of-day — without touching the display or the MTR compute.
Input source control
Confirm or force the correct HDMI input — eliminating the "screen is on HDMI 2 instead of HDMI 1" helpdesk call.
Green scheduling
Automated power-off routines reduce idle energy consumption. No display needs to stay on overnight or between bookings.
Supported via CEC:
For full telemetry (temperature, usage hours, firmware), connect the display to the network and AVM-360 uses Samsung MDC or LG LAN protocols to pull deeper data.
Works however your organisation is set up.
Whether you're already on Teams Rooms Pro licensing, running basic Teams, or managing a mixed environment — AVM-360 fits in without requiring you to change anything.
Complete room visibility
Teams Pro Portal manages the certified MTR stack. AVM-360 fills in everything else — displays, DSPs, cameras, projectors, switches. Together you see the full room, not just the compute.
- Teams Pro Portal handles MTR and USB peripherals
- AVM-360 monitors the wider AV chain
- Single additional dashboard — no workflow change
- Call quality data from Pro Portal integrated into AVM-360
Standalone AV monitoring
On standard Teams licensing and not using the Pro Management Portal? AVM-360 gives you complete AV estate visibility from day one — no additional Microsoft licensing required.
- MTR compute health and uptime monitoring
- Displays, cameras, DSPs, projectors — all covered
- Cloud or on-premise — your infrastructure, your choice
- Works for Teams, Zoom, or mixed room estates
Multi-client, white-label
Manage Teams Rooms across multiple client sites from a single white-labelled dashboard. Your brand, your clients — regardless of what Microsoft licensing each client holds.
- Multi-tenant — all clients, one dashboard
- White-label portal under your brand
- Works across mixed Microsoft licensing tiers
- Ticketing integration — ServiceNow, Jira, Zendesk
Real data. Every component.
Not just online/offline — actual telemetry from inside each device in the Teams Room.
MTR Compute
- Online / offline & uptime
- Teams app version & crash status
- Call quality (via Teams Pro Portal integration)
- Firmware & OS version
Displays
- Power state (on / standby)
- Input source — correct HDMI?
- Panel temp & error flags (networked)
- Usage hours & firmware (networked)
DSP / Audio Processor
- System & processor temperature
- Fan speed & memory usage
- Audio signal routing status
- Online / offline, firmware version
Microphones
- Online status through DSP
- Mute state
- Firmware version
- Beam / coverage position (Sennheiser)
PTZ Camera
- Online status & stream health
- PTZ position
- Firmware version
- Connection to room system
Projector
- Lamp / laser source hours
- Temperature & overheat alert
- Power state & input
- Firmware version
See every device in every Teams Room.
Not just the compute.
30-day free trial. Full access. Our team handles the setup. No credit card required.
Set up in under 24 hours · Works alongside Teams Pro Portal · Cancel anytime
MTR Monitoring
Single Pane of Glass for Every Microsoft Teams Room.
Monitor, manage, and troubleshoot your entire MTR estate- regardless of hardware vendor. Deep-dive telemetry meets device-agnostic control.
Device Agnostic
Unified AV Monitoring Made Simple
AVM-360
Tired of Switching Between 5 Different Management Portals?
Stop Managing Hardware Silos Most MTR environments suffer from vendor fragmentation. Switching between proprietary portals for Poly, Crestron, or Logitech is inefficient. AVM-360 consolidates these silos into one actionable dashboard. AVM-360 bridges the gap. We provide a vendor-neutral platform that deep-dives into MTR data to give you total visibility across your global footprint.
Reduction in costly truck rolls
Increase in on-site technician efficiency
Decrease in service call spend
Comprehensive AV Monitoring
Device Agnostic
Monitor Everything. Whether it’s Crestron, Poly, Logitech, or Yealink, AVM-360 treats them all as first-class citizens.
Device Agnostic Deep MTR Integration
Beyond the Basics. We don't just see "Online/Offline." We pull deep logs for peripherals, call quality, and system health.
Proactive Resolution
Fix it Before They Call. Automated alerts for disconnected mics, camera failures, or "hidden" PC crashes.
Visualize
Health at Scale
WORKS
Our signature Honeycomb Fault Grid gives your help desk a real-time, color-coded map of every room.
1. Instant
Triage
See exactly which component is failing (Camera, Mic, or Console).
2.Hierarchical
View
Drill down from Global regions to specific floors and rooms in two clicks.
3. AI
Insights
Use Generative AI to analyze fault logs and get step-by-step troubleshooting steps immediately.
Native MTR Data Vendor-Neutral Control.
AVM-360 doesn’t just skim the surface. We integrate directly with the Microsoft Teams ecosystem to pull critical information
Peripheral Status
Real-time health of USB-connected cameras, speakers, and HID devices.
Log Forensics
Access device-specific logs for rapid post-incident analysis without needing an on-site technician.
Remote Remediation
Execute remote reboots, firmware updates, and configuration changes from a single dashboard.
Customers Testimonial
Ready to eliminate the guesswork from your Meeting Rooms?
Join the companies moving from "Break-Fix" to "Proactive Management."
AVM-360 transformed how we manage our 800+ Teams Rooms globally. We reduced field visits by 40% because we finally had the data to fix issues remotely."