Zoom Admin shows you
the room is online.
AVM-360 shows you what's
happening inside it.
Zoom Device Management keeps your Zoom Rooms app updated and tells you when a peripheral disconnects. It was never designed to monitor the AV environment the room actually runs on — the displays, DSPs, cameras, projectors and infrastructure that make meetings work. AVM-360 is that layer.
Zoom Device Management is built for device management.
Not AV monitoring.
ZDM is excellent at what it's designed for. AV monitoring of the full room is a different problem.
Zoom Device Management (ZDM) Zoom Admin
- Zoom Room compute online / offline status
- Zoom Rooms app version and update management
- Device firmware upgrades (certified Zoom appliances)
- Basic peripheral alerts — camera, mic, speaker disconnected
- CPU usage and network connectivity monitoring
- Meeting quality metrics from Zoom's platform
- Room in-meeting / idle status
ZDM is a device management tool — it manages the Zoom Room compute and keeps it updated. It tells you when something is disconnected, not why AV quality is degrading or when a lamp is about to fail.
AVM-360 Full room visibility
- Everything ZDM covers, plus —
- Display power state, input, temperature, firmware
- Non-networked display control via HDMI-CEC
- DSP health — QSC Core, Biamp Tesira, Shure processors
- Ceiling and table mics through the audio processor
- Projector lamp hours and overheat alerts
- PTZ camera telemetry beyond connected/disconnected
- Network switch per-port PoE status and errors
- Multi-platform — Zoom + Teams rooms on one dashboard
- Cloud or on-premise — your choice
AVM-360 monitors the full AV environment the Zoom Room runs inside — not just the compute module and its USB peripherals.
Side by side — what each tool sees.
Green means monitored. Red means not. Watch the gaps appear as you scroll.
| Monitoring Capability | Zoom Device Management | AVM-360 |
|---|---|---|
| Zoom Room Compute & Software | ||
| Zoom Room compute online / offlineWindows, Mac or Android compute | ✓ | ✓ |
| Zoom Rooms app version & updateRemote app upgrade management | ✓ | Version tracked, updates via ZDM |
| Device firmware updatesCertified Zoom appliances via ZDM | ✓ | Version tracked, updates via ZDM |
| CPU usage & system connectivityBasic health of the compute module | ✓ | ✓ |
| Meeting quality — audio/video metricsZoom platform call quality data | ✓ | ✓ via Zoom API integration |
| USB Peripherals | ||
| Camera connected / disconnected alertUSB camera attached to compute | ✓ | ✓ |
| Microphone connected / disconnectedUSB mic attached to compute | ✓ | ✓ |
| Speakerbar connected / disconnectedUSB audio device attached to compute | ✓ | ✓ |
| Peripheral deep telemetry & firmwareActual device health, not just presence | ✗ | ✓ |
| Displays & Screens | ||
| HDMI signal detected at computeDoes the Zoom Room see a display output? | ✓ | ✓ |
| Display power state (on / standby)Is the display actually switched on? | ✗ | ✓ via CEC or Samsung MDC / LG API |
| Display input sourceIs it on the right HDMI input? | ✗ | ✓ |
| Panel temperature & error flagsOverheating before it causes failure | ✗ | ✓ networked displays |
| Display firmware & usage hoursAsset lifecycle and compliance | ✗ | ✓ networked displays |
| Non-networked display controlHDMI-only displays with no IP address | ✗ | ✓ HDMI-CEC power & input control |
| Audio Processing | ||
| DSP health — QSC Core, Biamp TesiraAudio processor temperature, fan, signal | ✗ | ✓ |
| Ceiling mics through audio processorSennheiser, Shure, Biamp ceiling mics | ✗ | ✓ |
| Audio routing & signal statusIs audio flowing correctly? | ✗ | ✓ |
| Cameras | ||
| PTZ camera deep telemetryStream health, PTZ position, firmware | ✗ | ✓ |
| Camera firmware trackingVersion compliance across estate | ✗ | ✓ |
| Projectors | ||
| Projector lamp / laser source hoursKnow before the lamp fails mid-meeting | ✗ | ✓ |
| Projector temperature & overheatEpson, Panasonic, Sony, BenQ | ✗ | ✓ |
| Network & Infrastructure | ||
| Zoom Room network qualityConnectivity from compute to Zoom cloud | ✓ | ✓ |
| Network switch per-port PoE & errorsSwitch powering the room's devices | ✗ | ✓ |
| Platform & Deployment | ||
| Zoom Room managementNative Zoom environment | ✓ | ✓ |
| Teams + Zoom mixed estate supportOne dashboard for both platforms | ✗ | ✓ |
| Cloud or on-premise deploymentData stays inside your network if needed | ✗ Cloud only | ✓ Both |
| White-label portal for MSPsYour brand, your clients | ✗ | ✓ |
| Ticketing integration — ServiceNow, Jira, Zendesk | ✗ | ✓ |
| ZDM is excellent for Zoom app and device management. AVM-360 adds full-room AV visibility that ZDM was never designed to provide. | ||
The Zoom Room compute is one component of many.
A typical enterprise Zoom Room has 8–12 distinct devices. ZDM manages the compute. AVM-360 sees all of them.
Zoom Room Compute
Windows, Mac, Android or dedicated appliance running Zoom Rooms
ZDM + AVM-360USB Peripherals
Camera, mic, speakerbar — directly USB-connected to the compute
ZDM + AVM-360Display(s)
HDMI-connected. Power state, input, temperature invisible to ZDM
AVM-360 onlyDSP / Audio Processor
QSC Core, Biamp Tesira handling room audio — ZDM cannot see inside
AVM-360 onlyCeiling Mics
Sennheiser, Shure, Biamp mics routed through a DSP or processor
AVM-360 onlyPTZ Camera
Aver, Poly, Cisco PTZ — stream health, position, firmware
AVM-360 onlyProjector
Lamp hours, temperature, overheat alerts, power state
AVM-360 onlyNetwork Switch
PoE switch powering every device in the room — invisible to ZDM
AVM-360 onlyNo IP address? AVM-360 still reaches it.
Most displays in Zoom Rooms connect via HDMI only — no IP, no network port. ZDM only knows an HDMI signal is present or absent. AVM-360 uses HDMI-CEC to go further.
Power state monitoring
Know whether the display is actually on or in standby — not just whether an HDMI signal is present at the Zoom Room compute.
Remote power control
Power displays on before a meeting starts or off at end-of-day — no manual intervention, no site visit required.
Input source control
Confirm or force the correct HDMI input — eliminating the "screen is stuck on the wrong source" support call.
Green scheduling
Automated daily power-off routines reduce idle energy waste across the whole Zoom Room estate.
Supported via CEC:
For full telemetry (temperature, usage hours, firmware), connect the display to the network and AVM-360 uses Samsung MDC or LG LAN protocols for deeper visibility.
Alongside ZDM, or as your complete AV monitoring platform.
AVM-360 fits into your environment without requiring you to change your Zoom licensing or tooling.
Full-room visibility on top of ZDM
ZDM manages the Zoom Room app and certified hardware. AVM-360 monitors everything else in the room — the displays, DSPs, cameras, projectors and infrastructure ZDM wasn't designed to see.
- ZDM handles Zoom app updates and device management
- AVM-360 adds the full AV monitoring layer
- Call quality from ZDM visible inside AVM-360
- No changes to your existing Zoom admin workflow
AV monitoring without ZDM dependency
Not using ZDM actively? AVM-360 gives you complete Zoom Room AV estate visibility from day one — no additional Zoom licensing or API integration required to get started.
- Complete room monitoring from one platform
- Displays, cameras, DSPs, projectors all covered
- Cloud or on-premise — your infrastructure, your rules
- Works for Zoom, Teams, or a mixed estate
Multi-client, white-label management
Manage Zoom Rooms across multiple client sites under your own brand. Whether your clients use ZDM or not, AVM-360 gives you consistent AV visibility across every deployment.
- Multi-tenant — all clients, one dashboard
- White-label portal under your own brand
- ServiceNow, Jira and Zendesk integration
- Consistent monitoring regardless of client's Zoom tier
What AVM-360 actually sees in a Zoom Room.
Not just connected or disconnected — real telemetry from inside every component in the AV chain.
Zoom Room Compute
- Online / offline & uptime
- Zoom app version & crash status
- Call quality via Zoom API
- CPU & connectivity status
Displays
- Power state (on / standby)
- Correct input source confirmed
- Panel temperature & errors (networked)
- Usage hours & firmware (networked)
DSP / Audio Processor
- System & processor temperature
- Fan speed & memory usage
- Audio signal routing status
- Q-SYS, Biamp, Shure supported
Microphones
- Online status through DSP
- Mute state
- Firmware version
- Beam / coverage (Sennheiser)
PTZ Camera
- Online status & stream health
- PTZ position tracking
- Firmware version
- Connection to room system
Projector
- Lamp / laser source hours
- Temperature & overheat alert
- Power state & input
- Firmware version
See every device in every Zoom Room.
Not just the compute.
30-day free trial. Full access. Our team handles the setup. No credit card required.
Set up in under 24 hours · Works alongside Zoom Device Management · Cancel anytime
Zoom Room Monitoring
Absolute Visibility for Every Zoom Room
The vendor-neutral monitoring platform designed to scale with your Zoom Rooms. Deep-dive telemetry for a flawless "One-Touch Join" experience.
Device Agnostic
Don't Let Hardware Silos Limit Your Zoom Experience.
AVM-360
Mac-based ProAV rooms to Neat or DTEN appliances—often leads to fragmented data and blind spots. AVM-360 unifies your Zoom environment. We integrate directly with Zoom’s powerful telemetry to provide a single, hardware-agnostic lens. We don’t just tell you a room is "Down"—we tell you why, which component failed, and how to fix it before the next meeting starts.
Reduction in costly truck rolls
Increase in on-site technician efficiency
Decrease in service call spend
Comprehensive AV Monitoring Software
Purely Agnostic
Any Hardware, One Screen. Monitor DTEN, Neat, Logitech, Crestron, and Mac/PC setups side-by-side without switching apps.
Granular Zoom Insight
Proactive Quality of Service. Monitor CPU load, jitter, and peripheral health beyond standard Zoom Dashboard limits.
Intelligent Orchestration
Automated Recovery. Trigger alerts and automated workflows based on real-time hardware status changes.
Global Health Visualized.
Our Honeycomb Fault Grid provides an instant, birds-eye view of your global Zoom footprint.
1. Peripheral
Transparency
Instantly see if a USB-C cable is unplugged or if a Zoom Room Controller has lost its pairing.
2. Environmental
Data
Monitor room occupancy and CO2 levels (on supported hardware) alongside system health.
3. AI-Driven
Support
Get instant remediation steps powered by our AI engine, tailored to specific Zoom Room error codes.
Beyond the Zoom Dashboard.
While Zoom provides excellent native tools, AVM-360 adds the deep-layer hardware forensics that IT teams need for enterprise-grade uptime:
Advanced ZDM Integration
Leverage Zoom Device Management data combined with our proprietary hardware polling.
Cross-Platform Analytics
Compare performance trends across different hardware vendors to make data-driven procurement decisions.
Log Aggregation
Pull system and application logs remotely to troubleshoot "ghost in the machine" issues without visiting the room.
Customers Testimonial
Take the Complexity Out of Zoom Room Management.
Eliminate downtime and maximize your Zoom investment with AVM-360.
Join 500+ Enterprises optimizing their workspace.
"AVM-360 gives us the 'missing link' in our Zoom Room strategy. We finally have a unified view of our ProAV rooms and our plug-and-play appliances in one place."