Every Tool Your AV Team Needs
to Go From Reactive to Proactive
AVM-360 gives IT managers and AV teams complete visibility, intelligent alerts, remote control, asset intelligence, and AI-powered diagnostics — all from a single platform.
See Every Room, Every Site, All at Once
Stop logging into ten different systems. AVM-360 brings every site, building, level, and room into one live dashboard — with instant drill-down to the exact device causing the issue.
- Site → Building → Level → Room hierarchy for precise fault localisation
- Honeycomb Fault Grid shows every offline room at a glance — ideal for support desk triage
- Real-time device counts: online, offline, and priority-ranked alerts
- Filter by site, level, room, or tag to quickly isolate problem areas
- Works with Crestron, Extron, Cisco, Poly, Philips, Samsung, Biamp, Kramer and more
Know About the Problem
Before the Meeting Starts
AVM-360 detects issues the moment they happen and surfaces them with full context — site, level, room, device, and priority — so your team is fixing the problem before anyone else notices.
- High / Medium / Low priority classification so your team tackles what matters first
- Offline device table: site, level, room, MAC, equipment, time offline, last active
- Dynamic Priority Rules — escalate critical rooms during peak hours automatically
- Instant notifications via email, SMS, or your existing ticketing platform
- Export offline device reports for SLA auditing and leadership reporting
Diagnose It Before You
Even Leave the Desk
Most AV issues can be diagnosed without dispatching a technician. Drill down into any device, see its live status, query real-time telemetry (lamp hours, power state, input status), and trigger remote actions — so you arrive prepared, not guessing.
- Per-device detail view: IP, MAC, live status, and full log history
- Query device telemetry in real time — lamp hours, power status, input state, errors
- Trigger remote commands directly from the device detail panel
- Attach room schematics and wiring docs so technicians arrive prepared
- AI Summary tab gives instant plain-English analysis of any device's condition
Know the Value, Health & Future of Every Device You Own
Most IT teams don't know which devices are out of warranty, how much their AV estate is worth, or which devices are close to end-of-life. AVM-360's Asset Tracking gives you complete financial and lifecycle visibility — per device, per room, per site.
| Device | Expiry | Status |
|---|---|---|
Crestron MPC3-302-B | 2026-02-04 | Expired |
Crestron MPC3-302-B | 2026-03-26 | Expired |
Philips 75BDL3550Q | 2026-05-06 | 39 days |
| Device Name | Model | MAC Address | Purchase Date | Warranty Expiry | Purchase Value | Life |
|---|---|---|---|---|---|---|
Crestron MPC3-302-B | MPC3-302-B | C4:42:68:59:D7:BA | 2025-04-15 | 2026-03-26 Exp. | $100.00 | 1 Yr |
Crestron TS-1070-B-S | TS-1070-B-S | C4:42:68:76:DF:96 | 2026-03-18 | 2026-08-13 | $111.00 | 16 Yr |
Philips 75BDL3550Q | 75BDL3550Q | C4:42:68:AA:11:22 | 2024-11-01 | 2026-05-06 | $2,800.00 | 7 Yr |
Give Leadership Numbers That
Prove Your Team's Value
It's not enough to prevent problems — you need to show leadership the value of doing so. AVM-360 generates the reports that translate AV uptime into business impact: ROI, utilisation rates, and incident summaries.
- Room utilisation rates — know which rooms are overused, underused, or redundant
- Uptime reports per site, building, and room — SLA-ready and CSV exportable
- Incident history with resolution times — prove response efficiency to management
- Device lifecycle reports — support procurement with evidence, not guesswork
- AI-powered executive summaries — key findings generated automatically each month
Your Helpdesk Can Resolve
AV Issues Without AV Expertise
Every device in AVM-360 has an AI Summary tab that analyses its current state, fault history, and telemetry — and delivers a plain-English diagnosis instantly. Your level-1 team resolves most issues without escalating a single ticket.
- AI Summary tab on every device — no specialist AV knowledge required to use it
- Reads live telemetry: lamp hours, power state, input errors, signal quality
- Step-by-step resolution guidance generated from real device data
- AI executive summaries turn monthly utilisation data into board-ready insights
- Learns from your specific device estate — gets smarter with every resolved incident
Plugs Into the Tools Your Team Already Uses
AVM-360 connects with your existing IT stack — ticketing, collaboration, ITSM, and CMDB platforms. AV data flows straight into the systems your team lives in.
Need a custom integration? Talk to our team →
Every Feature. One Platform. Live in 48 Hours.
Start your free trial and get full access to every feature — with fully managed onboarding from our team.
Centralised Monitoring
Stop logging into ten different systems. AVM-360 brings every site, building, level, and room into one live dashboard — with instant drill-down to the exact device causing the issue. See every room's status at a glance in the Honeycomb Fault Grid.
What you get:
- Site → Building → Level → Room hierarchy for precise fault localisation across any number of locations
- Honeycomb Fault Grid: every room's status in one visual — green is healthy, red needs attention
- Real-time KPI cards: Total Rooms, Devices Online, Offline Count, and Priority breakdown
- Filter by site, level, room, or tag to quickly isolate problem areas
- Works with Crestron, Extron, Cisco, Poly, Philips, Biamp, Kramer and all major AV brands
Instant Fault Alerts
AVM-360 detects issues the moment they happen and surfaces them with full context — site, level, room, device, and priority level — so your team is fixing the problem before a single user complains.
What you get:
- High / Medium / Low priority classification so the right incidents get attention first
- Offline device table shows site, level, room, MAC address, equipment name, offline since, and last active time
- Dynamic Priority Rules — automatically escalate critical rooms (e.g. boardroom) during peak hours
- Notifications via email, SMS, or direct integration with ServiceNow, Zendesk, Jira, and ManageEngine
- Export offline device reports for SLA auditing and leadership reporting at any time
Remote Diagnostics & Control
Most AV issues can be diagnosed without dispatching anyone. Drill into any device, see its live telemetry (lamp hours, power state, input status, errors), and trigger remote commands where supported — so your team arrives prepared with the right tools.
What you get:
- Per-device detail view: live status, IP address, MAC address, and full activity log history
- Query real-time telemetry — lamp hours, power status, input state, error codes — for projectors, displays, and more
- Trigger remote commands directly from the device panel without needing specialist AV tools
- Attach room schematics and wiring diagrams at room or device level so technicians arrive prepared
- AI Summary tab provides instant plain-English analysis of any device's current condition
Utilisation & ROI Reporting
It's not enough to prevent problems — you need to show leadership the value of doing so. AVM-360 generates reports that translate AV uptime into business impact: cost savings, utilisation rates, and incident summaries your CFO will understand.
What you get:
- Room utilisation rates — know which rooms are overused, underused, or could be decommissioned
- Uptime reports per site, building, and room — SLA-ready and exportable to CSV at any time
- Incident history with resolution times — prove your team's response efficiency to management
- Device lifecycle reports — support procurement and refresh cycles with real evidence
- AI-powered executive summaries — key findings and recommendations generated automatically each month
AI-Powered Diagnostics
Every device in AVM-360 has an AI Summary tab that analyses its current state, fault history, and live telemetry — then delivers a plain-English diagnosis with step-by-step resolution guidance. Your level-1 helpdesk resolves most AV issues without ever escalating a ticket.
What you get:
- AI Summary tab on every single device — no AV specialist knowledge required to interpret it
- Reads live telemetry: lamp hours, power state, input status, error codes — in real time
- Delivers step-by-step resolution guidance generated from actual device data, not generic advice
- AI executive summaries transform monthly utilisation and incident data into board-ready insights
- Learns from your specific device estate — resolution quality improves over time
Everything you need to go from reactive to proactive.
One platform. Every device. Every brand. Every site. AVM-360 gives AV and IT teams complete visibility and control over their entire audiovisual estate.
Built for every type of AV estate — not just meeting rooms.
Corporate
Multi-site offices, boardrooms, training centres
Government & Councils
Chambers, civic halls, public venues
Universities
Lecture theatres, libraries, collaboration spaces
Hospitality
Conference suites, ballrooms, event spaces
Healthcare
Patient systems, boardrooms, training facilities
Recreation & Events
Sporting venues, theatres, multipurpose halls
One room. Seven tools. Seven logins. Still blind.
AVM-360 — one platform for everything
"Online" is not enough. AVM-360 sees inside every device.
Displays
- Power state
- Input source
- Temperature
- Usage hours
Projectors
- Lamp hours
- Overheat alerts
- Power state
- Firmware
DSPs
- CPU/temperature
- Fan speed
- Audio signal
- System state
Microphones
- Online status
- Mute state
- Firmware
- Coverage data
Cameras
- Stream health
- PTZ position
- Firmware
- Connection
Switches
- Port status
- PoE per port
- Error counters
- Uptime
Live example: Projector lamp hours trigger
Epson EB-L735U · Council Chambers · Current: 2,050 hours
The audio chain — made visible. When audio drops, AVM-360 tells you exactly where.
Ceiling Mics
Sennheiser / Shure
Q-SYS / Biamp
DSP Processor
Speakers
Amplified Output
Teams / Zoom
UC Platform
AVM-360 monitors the DSP — if audio drops, you know where in the chain
Set a threshold. AVM-360 acts automatically.
Lamp Hours
Alert fires → ticket auto-created → lamp ordered before failure
DSP Overheating
Alert before thermal shutdown — room stays operational
Display Offline
CEC power-on command sent. If unresponsive, priority ticket raised
Firmware Outdated
Security exposure flagged. Update scheduled in maintenance window
Teams. Zoom. AVM-360 sees further than both.
Beyond Teams Pro Portal
Teams Pro Portal monitors the certified MTR. It doesn't see DSPs, displays, projectors or ceiling mics through processors.
- Works alongside Teams Pro — not a replacement
- Monitors what Teams Pro was never designed to see
- Works with or without Pro licensing
Beyond Zoom Device Management
Zoom Device Management handles app updates and basic alerts. It was never an AV monitoring platform.
- Full AV visibility the Zoom admin portal can't provide
- Works with or without ZDM
- Ideal for mixed Teams + Zoom estates
Every version. Every device. Security risks in plain sight.
| Device | Location | Running | Latest | Risk |
|---|---|---|---|---|
| Samsung QM55R | Board Room L3 | 3.1.2 | 3.1.2 | ✓ Current |
| Crestron CP4 | Meeting Room 2A | 3.21.003 | 3.22.001 | ⚠ Security patch |
| Aver CAM520 Pro | Training Room L1 | A0065 | A0071 | ✕ Critical CVE |
| QSC Core 110f | Council Chambers | 9.10.0 | 9.10.0 | ✓ Current |
| Epson EB-L735U | Theatre L0 | 1.01 | 1.03 | ⚠ Bug fixes |
✓
✓
⚠
✓
✓
✕
✓
✓
✓
✕
✓
✓
⚠
✓
—
✓
✓
✓
Your entire estate.
Visible in seconds.
Every room across every site in one view. Problem rooms visible the moment you open the dashboard — no drilling, no guessing.
Healthy
All devices online, room ready
Needs Attention
Active fault — action required now
Warning
Non-critical — monitor closely
No Data
Room not reporting
Your AV estate is a capital investment. Manage it like one.
📊 Designed for board-level and executive reporting — no AV knowledge required16 devices reach EOL within 12 months
Plan refresh now — 12 months gives you budget cycle time
4 devices past EOL — no manufacturer support
No security patches. Urgent replacement recommended
What does AVM-360 save your organisation?
Enter your estate size. See your numbers — calculated from real industry data, not estimates.
Your estate
Enter approximate room counts. Adjust to match your environment.
Your annual savings
Based on verified industry benchmarks. All figures AUD.
Truck roll cost based on 2hr avg technician rate + travel (AUD $545). Lamp saving = proactive $550 vs reactive $1,150. Firmware audit: simple rooms 1.5hr/yr, complex rooms 3hr/yr at $85/hr IT rate. 1 projector assumed per complex room. For a complete ROI analysis including platform investment, speak to our team. Individual results vary.
What it costs when you don't see it coming.
Average truck roll cost
Technician time, travel, parts, room downtime. AVM-360 eliminates 40% through remote diagnostics.
Avg. annual AV downtime cost
Per organisation managing 20+ meeting rooms — lost productivity, helpdesk time, escalation.
Of AV failures are preventable
Lamp hours, temperature, firmware — clear signals exist days before failure. AVM-360 catches them.
See your whole estate. Predict failures.
Justify every budget decision.
30-day free trial. Full access. Our team handles setup. No credit card required.
Set up in under 24 hours · Every AV brand supported · Cancel anytime
