Case Study:
Corporate Offices
Challenge: The High Cost of Meeting Room,
Friction in a Hybrid World
A multinational financial services firm with 400+ meeting rooms across three continents struggled with the operational demands of their hybrid workforce. Their primary pain points were:
- “Meeting Roulette”: Employees wasted valuable time at the start of meetings finding out if the display was off, the camera was disconnected, or the codec was frozen. This got disastrous when a board meeting was hit by AV failure.
- Inconsistent Global Support: Managing different AV integrators and support contracts across regions led to inconsistent service quality and unpredictable costs.
- Proving ROI: The firm lacked reliable data on which rooms were failing most often and which expensive devices were underutilised.
The Monitoring Solution
We deployed AVM360 globally, choosing the Cloud infrastructure deployment for centralised management and scalability across different time zones. They also utilised the White Labeling feature to unify the monitoring experience under their internal IT brand.
- Global Single Pane of Glass: All 400 rooms were consolidated into one view, allowing the central AV team to monitor status and health 24/7.
- Remote Control & Diagnostics: The ability to remotely restart systems and verify cable connections instantly resolved the vast majority of “no display” and “no audio” tickets.
- Utilisation Reporting: AVM360 provided detailed reports showing which room types had the highest failure rates and which high-end rooms were rarely used, informing future real estate and equipment purchasing decisions.
Results: Increased Meeting Productivity and Cost Savings
AVM360 reduced the mean time to repair (MTTR) by 75% and dramatically lowered operational expenses.
| Metric | Before AVM360 | After AVM360 | Improvement |
|---|---|---|---|
|
Average MTTR
|
4 hours (includes travel)
|
1 hour (remote fix)
|
75% Reduction
|
|
Employee AV Frustration |
High (leading to shadow IT)
|
Low |
Improved Collaboration
|
|
Underutilisation Identified
|
Unknown |
15% of high-end rooms |
Saved $200k+ in future CapEx |
Outcome: The AV team is now seen as a strategic partner, delivering a consistent, high-reliability meeting experience globally, and providing the data executive leadership needs to optimise technology spend.
Hospitality & Events
Healthcare Facilities
Schools
Get Started with a Customised Sandbox
Easily set up AVM360 to monitor any space with our Sandbox. You can give it a try with your own office space or test site. Experience a seamless onboarding experience, where you can configure devices, set levels, and organise rooms as needed. Explore premium features and full functionality of AVM360, risk-free.
