Case Study:
Healthcare Facilities (Hospitals)
Challenge:
Ensuring Reliability in Mission-Critical Spaces
A major metropolitan hospital system relies on flawless AV performance in operating theaters, consultation rooms, and emergency response centers. Any failure can delay critical procedures or compromise patient care. The challenges included:
- Zero-Tolerance for Downtime: AV in surgical theaters must function perfectly. Traditional monitoring was slow and failed to detect intermittent faults.
- Compliance and Auditing: The need for comprehensive logs of device uptime and performance for regulatory compliance and internal audits.
- Complex, Mixed-Brand Systems: Monitoring specialised medical displays, video conferencing codecs, and surgical capture systems from different manufacturers was impossible with siloed tools.
AVM360 Monitoring
The hospital implemented the AVM360 On-Premise NUC deployment to ensure maximum data security and compliance within its private network.
- Device Agnostic Integration: AVM360 successfully monitored specialised healthcare AV equipment alongside standard meeting room devices (e.g., nurse station displays, waiting area digital signage).
- Actionable Real-Time Alerts: High-priority alerts were configured to instantly notify the AV team if a critical device (like a surgical camera interface) dropped offline, allowing technicians to enter the sterile environment for preemptive maintenance.
- Usage and Health Reporting: Detailed reports provided verifiable data on the uptime of every system, directly supporting regulatory audits and procurement planning.
Results: Proactive Maintenance and Enhanced Patient Safety
AVM360 eliminated unknown faults and significantly reduced the risk associated with AV failures in critical care environments.
| Key Area | AVM360 Impact |
|---|---|
|
Risk Management
|
Proactive alerts identified and replaced two failing video matrices in surgical suites before they caused procedure delays. |
|
IT Efficiency |
Remote diagnostics allowed technicians to quickly confirm power issues versus hardware failures, reducing high-risk, unplanned entry into sterile areas.
|
|
Compliance |
Automated, verifiable uptime logs provided clear evidence of system reliability for internal governance and external regulatory bodies.
|
Outcome: AVM360 provided the hospital with the confidence that its AV infrastructure, from emergency conference centers to operating theaters, is constantly monitored and operating within performance thresholds, contributing to better, more reliable patient care.
Hospitality & Events
Corporate Offices
Educational Institutions
Get Started with a Customised Sandbox
Easily set up AVM360 to monitor any space with our Sandbox. You can give it a try with your own office space or test site. Experience a seamless onboarding experience, where you can configure devices, set levels, and organise rooms as needed. Explore premium features and full functionality of AVM360, risk-free.
