The AV Operational Maturity Scorecard - AVM 360

The AV Operations
Maturity Scorecard

The AV Operational Maturity Scorecard is a quick, 10-question audit designed for IT and AV managers who want an honest snapshot of how their environments are really performing. It helps you quickly assess whether your organization is operating reactively or moving toward a proactive, data-driven operations model. By scoring visibility, remote management, and preventative strategy, the scorecard highlights gaps, prioritises next steps, and provides clear guidance on how to build predictable, reliable AV operations.

AV Operational Maturity Scorecard

AV Operational Maturity Scorecard

Analyze your maturity across Visibility, Remote Management, and Proactive Strategy.

Section A: Visibility & Monitoring
1. Do you have a single dashboard that shows the real-time online/offline status of all critical AV endpoints across all locations?
2. Does your team receive automated alerts for device failures before a user reports them?
3. Can your system detect "soft failures" (e.g., high device temperature, disconnected HDMI cables)?
Section B: Remote Management & Response
4. Can your helpdesk remotely reboot frozen AV hardware instantly without deploying a technician?
5. Are firmware updates scheduled and deployed remotely during off-hours to avoid disrupting meetings?
6. Can technicians remotely access device logs to diagnose root causes before leaving their desk?
Section C: Proactive Maintenance & Strategy
7. Does your organization have a defined, recurring schedule for physical preventative maintenance?
8. Do you use data analytics to identify chronically problematic rooms ("frequent flyers")?
9. Is AV asset lifecycle data readily available to help forecast future budget needs?
10. Would users describe your meeting room technology as consistently reliable ("it just works")?

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