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AVM for Managed services
Seamless Integration. A Proactive Control, Complete Confidence.
Bridge the gap and offer a unified, brand-agnostic monitoring solution that treats AV with the same rigor as your UC and VC management. Integrate seamlessly into your existing framework to resolve anomalies before they reach the user, transforming your service model from reactive support to proactive excellence.
Unified AV Monitoring
Made Simple
AVM-360
Leaner, Flexible and Highly Customisable Monitoring
AVM360 lets you monitor, manage, and maintain every AV device from a single platform. Whether your clients have one office or hundreds of rooms across multiple locations, you’ll always have the tools to keep systems online, updated, and performing at their best. Integrate into your existing systems and offer a comprehesive manged services offering.
Built for Managed Services Operations
Centralised Multi-site Monitoring
Manage multiple sites, define hierarchy on levels and rooms within sites, all in one interface. Get a comprehensive view of all devices, monitoring their health and status in real-time, regardless of brand.
Match Security to Your Clients’ Needs
Security is never one-size-fits-all. AVM360 can be deployed on-site or in the cloud, giving you flexibility to align with each client’s data protection and compliance requirements.
Proactive Maintenance
Identify issues early with automated alerts and diagnostics. Resolve faults before users even notice, ensuring meeting rooms and collaboration spaces are always ready to use.
Remote Management & Control
Save time and reduce truck rolls by remotely accessing and managing AV devices. Perform reboots, firmware updates, and configuration changes without setting foot on-site.
Insights & Reporting
Access detailed analytics on device usage, uptime, and performance trends. Share branded reports with clients to demonstrate value, justify renewals, and support proactive maintenance planning.
Multi-Vendor Compatibility
AVM360 is device-agnostic, supporting all major AV and UC brands- Crestron, Extron, Q-SYS, Biamp, Yealink, and more, making it the ideal unified platform for multi-vendor environments.
The Benefits for MSPs
Reduce downtime
Spot and resolve issues before they affect users.
Boost technician efficiency
Centralised dashboards and automation reduce manual work.
Cut operational costs
Lower site visits and maintenance overhead.
Create recurring revenue
Offer proactive AV monitoring as a managed service.
Enhance client trust
Deliver higher uptime and smoother collaboration experiences.
Scale easily
Manage multiple clients, sites, and brands from one interface.
We Work With You To Deploy It Right
Our team partners with you through every stage, from setup to optimisation.
AVM360 can be deployed on a local NUC or in the cloud, and we handle the full onboarding process, including configuration, training, and integration with your existing systems. Once it’s up and running, you’ll have complete visibility and control over your clients’ AV infrastructure, helping you deliver better service, stronger SLAs, and happier end-users.
AVM360 Value Calculator
Mean Time To Resolution
Support Call Savings
Energy Savings
Mean Time to Resolution Calculator
Transform the Way You Manage AV Environments
AVM360 helps Managed Service Providers move from reactive troubleshooting to proactive service delivery. With real-time monitoring, remote management, and seamless integration into your existing operations, you can ensure every client system stays secure, optimised, and ready for use — every time.
For Managed Service Providers
Your Clients Expect AV to Work. You Need the Tools to Guarantee It.
AVM-360 gives MSPs a single platform to monitor, manage, and report on every client's AV estate — device-agnostic, white-label ready, and built to integrate with the tools you already use.
60%Increase in technician efficiency
45%Reduction in truck rolls
90%Issues resolved proactively
8
Active Clients
342
Devices Monitored
4
Open Alerts
Acme Corp — HQ
42 devices · 6 sites
Metro Hospital
89 devices · 2 sites
BrightLeaf Schools
67 devices · 3 campuses
🏷️ Platform shown under your brand · Clients see your logo, not AVM-360
Without AVM-360 — A Typical MSP Week
📞
Monday 8:04 AM
Client calls — boardroom down again
Third time this month. SLA at risk.
🚐
Tuesday
Two technicians dispatched to two clients
$900 in combined travel. Both fixable remotely.
😤
Wednesday
Client escalation — "We're paying for monitoring"
But you have no AV-specific visibility to point to.
✅
With AVM-360
All three issues caught Sunday night
Surfaced and flagged before Monday. Team alerted — act before the week starts.
The Problem
AV Is the Last Blind Spot in Your Managed Services Stack
You monitor networks, endpoints, and servers with precision — but AV devices sit in a black box. Clients are paying for proactive service, and you're still finding out about problems from their staff.
🔍
No AV-specific monitoring in your stack
Generic RMM tools don't understand AV protocols, device state, or signal health.
🏷️
No white-label option that's truly yours
Clients should see your brand — not a third-party vendor's name in their monitoring platform.
📊
Can't prove the value of your monitoring service
Without AV-specific reports, renewal conversations become difficult justifications instead of easy wins.
🔀
Multi-vendor estate is a nightmare to manage
Crestron at one client, Cisco at another, Biamp at a third — no single tool handles them all cleanly.
Built for MSP Operations
Close the AV Gap in Your Managed Services Offering
AVM-360 was built to slot into how MSPs actually work — multi-client visibility, white-label branding, ITSM integration, and deployment flexibility that matches each client's security requirements.
Fully White-Labelled Platform
Your logo, your brand, your colours. Clients see your managed service — not a third-party tool. Strengthen trust and stickiness.
Multi-Client Unified View
All clients, all sites in one dashboard. Switch between clients instantly. Never log into separate portals again.
Any Device, Any Brand
Crestron, Cisco, Biamp, Poly, Extron, Q-SYS, Yealink — all in one platform regardless of what each client uses.
Remote Control & Diagnostics
Fix most issues without leaving your desk. Cut truck rolls by 45% and deliver faster SLA response times automatically.
Branded Client Reports
Automatically generate uptime, utilisation, and incident reports under your brand. Make renewal conversations easy.
ITSM Integration
Auto-create tickets in ServiceNow, Zendesk, or Jira when alerts fire. AV incidents flow into your existing operations.
Monitors every device your clients already own
Crestron
Cisco
Extron
Poly
Biamp
Q-SYS
Yealink
Philips
Samsung
Kramer
Dante
+ Any Brand
Getting Started
Add AV Monitoring to Your Stack in 3 Steps
Onboard a new client in hours, not weeks. Our team handles the backend setup — you focus on delivering the service.
1
White-Label Your Instance
We set up the platform under your brand. Your logo, your portal URL, your client-facing experience. Takes one working day.
2
Onboard Each Client
Share client site and device details. Our team configures the full deployment — speed depends on how quickly access and data are provided.
3
Deliver and Prove Value
Monitor proactively, generate branded reports, and show clients the uptime data that justifies every contract renewal.
The Cost of the Status Quo
MSPs That Don't Monitor AV Are Leaving Revenue and Clients on the Table
📉
SLA breaches erode client trust
Reactive responses to AV failures put contracts at risk — especially in healthcare, education, and corporate environments.
🚐
Unnecessary truck rolls destroying margins
Every avoidable site visit costs $300–$600 and makes your service look reactive, not premium.
🔄
Competitors offering AV monitoring are winning contracts
If you're not offering AV monitoring, another MSP will — and your client will see the gap.
✦ What Your MSP Looks Like With AVM-360
✓
You detect client AV failures before their staff do — every single day.✓
Monthly branded reports give every client proof of the uptime you delivered.✓
Renewals become easy — you show data, not just a bill.✓
Your technicians fix more, travel less — higher efficiency, lower cost.✓
New clients see a premium, branded monitoring portal that builds instant trust.✓
AV is no longer the blind spot in your managed services stack."
AVM-360 was the key to transforming our business from a reactive break-fix model to a profitable managed service. The white-labelling is seamless, and our clients see us as their proactive technology partner. Our recurring revenue is up 30%.Service Manager — AV Managed Services Provider
Start Today
Add AV Monitoring to Your Stack. Close the Last Blind Spot.
Start your free trial. White-label setup, full platform access — our team manages onboarding end to end.
No credit card · White-label included · Fully managed onboarding
Proven Success Across Industries
Multi-Campus Independent School
10+
Hours Saved Per Week
60+
Increase in On-site Efficiency
An electrical contractor used AVM360 to monitor projectors and displays across 3 campuses, saving the small IT team countless hours.
Major Metropolitan Hospital
24/7
Complete Ecosystem Visibility
99.9%
Uptime on Critical AV
An AV consultant specified AVM360 for a hospital to ensure mission-critical systems in operating theatres and patient displays were always online.
Consultancy Firm
45%
Reduction in Truck Rolls
90%
of Issues Identified Proactively
An integrator deployed AVM360 for a client with 100+ meeting rooms, turning a chaotic reactive service model into a proactive one.
Boutique Hotel Chain
40%
Reduction in Unnecessary Calls
Enhanced
Guest Experience & Satisfaction
An integrator gave hotel staff read-only access to the platform, empowering them to provide better guest service and reducing false-alarm service calls.
Our Blogs
Break-Fix Is Dead: Why the Managed AV Services MSP 2026
In the AV industry, the “Maintenance Tax”—the hidden cost of staying reactive—is finally coming due....
Read More...
How Hotels and Event Venues Use AV Monitoring to Protect
AV failures don’t just disrupt systems-they damage guest experience. Hotels and venues are judged instantly...
Read More...FAQ
1. Why should an MSP manage AV when we already handle the IT network?
While the network is the backbone, AV devices are the "last mile" of the user experience. If a meeting fails due to a camera hang or a disconnected USB extender, the client blames the IT provider. By using the AVM360 Platform, you eliminate this blind spot, ensuring that you control the entire "meeting readiness" chain, not just the bandwidth.
2. How does AVM360 integrate with our current IT management framework?
This is a top priority for MSPs. AVM360 is designed to be ecosystem-friendly. Through robust API integrations, you can pipe AV alerts directly into your existing PSA or Ticketing Systems (like ConnectWise, Zendesk, ServiceNow or Autotask). This ensures that an AV hardware failure generates a ticket in the same queue as a server alert, allowing your team to maintain a unified workflow without switching apps.
3. We use RMM tools for IT; why do we need a separate AV monitoring platform?
Standard RMM tools are excellent for servers and PCs but cannot communicate with non-OS devices like projectors, hardware codecs, or DSPs. AVM360 acts as a specialized extension of your stack, providing device-agnostic monitoring for AV hardware that traditional RMMs simply can't "see."
4. How does this help reduce our unbillable "truck rolls"?
This is a top priority for MSPs. AVM360 is designed to be ecosystem-friendly. Through robust API integrations, you can pipe AV alerts directly into your existing PSA or Ticketing Systems (like ConnectWise, Zendesk, ServiceNow or Autotask). This ensures that an AV hardware failure generates a ticket in the same queue as a server alert, allowing your team to maintain a unified workflow without switching apps.
5. Can AVM360 monitor UC/VC engines like Microsoft Teams and Zoom Rooms?
Yes. Unlike native dashboards that only show if the app is running, AVM360 monitors the entire ecosystem. It tracks the health of the UC engine alongside the peripherals (mics, speakers, displays) to ensure that the physical room environment is fully functional for the user.
6. Is the platform compatible with different hardware brands?
Absolutely. One of the biggest AV headaches is "tool sprawl"—having to log into five different portals for five different brands. AVM360 offers a single pane of glass that is vendor-neutral, allowing you to manage Crestron, Extron, Logitech, Poly, and more from one dashboard.
7. How does managing AV systems help grow my Monthly Recurring Revenue (MRR)?
By offering Managed AV (mAV), you move from a reactive "break-fix" model to a high-value service contract. You can offer clients tiered packages that include proactive room health reports and guaranteed uptime, allowing you to contract existing clients for additional services they are currently buying elsewhere.
8. Do I need specialized AV engineers on my staff to use this?
No. The platform is designed for IT professionals. It translates complex AV telemetry into actionable IT-style alerts. This allows your existing service desk team to support AV systems without needing deep "pro-AV" certifications.
9. Can I white-label the reports for my clients?
Yes. You can generate professional Room Health Reports branded with your MSP logo. This demonstrates your value to the client by showing them exactly how many potential meeting failures you prevented through proactive monitoring.
